If you order a course, we need your data to ensure that we can serve you well. Of course we always handle your personal data with care. We take care of them and keep them secure.
What are personal data?
Personal data is all data that can be traced back to you as an individual. Just think of your name, telephone number, address, zip code and email address. This also includes data such as your IP address, order history and surfing behaviour.
Who is responsible for the processing of my personal data?
What data do we process from you, for what do we use it and for how long are they stored?
When you order a course, we need certain information from you to provide your summary and to inform you about the practical matters of the course. We also save your order history and the evaluation form that you have filled in (anonymously) after following a course. For this we collect your name, address and zip code, email address, phone number, university and study. By law, we must keep this data for 7 years. These will be deleted after this period.
Where do we store your data?
Your data is stored by us within the European Economic Area (‘EEA’). There is a possibility that certain data will be transferred to or stored at a destination outside the EEA and it could be that one of our external service providers is located outside of the EEA. If this is the case, we will make sure that it is done in a safe and lawful manner.
How is your data secured?
The data centers where your data is stored are ISO 27001 certified, which means that adequate and proportional security measures are taken to secure your data. Furthermore, our internal systems are designed in such a way that not every employee can access your data.
What rights can you exercise with regard to your data?
Right of information
Right of access
You have the right to request access to the information we have available about you at any time. You can request this by sending an email to firstname.lastname@example.org. We process applications within 30 days at the latest.
Right to correction
You have the right to have your personal data corrected if it is incorrect or outdated and/or to have it completed if it is incomplete. You can do this 24/7 in your account.
Right to object
You have the right to object to the processing of your data if you do not agree with the way we process your personal data. This right applies to the data we use for direct marketing. For example, you can ask us to no longer use your data for personalized emails. You can do this by unsubscribing via the link at the bottom of the email. You can also choose that we forget and continue to forget the data about your surfing and search behaviour. You can do this by sending an email to email@example.com. We process applications within 30 days at the latest.
Right to data portability
You have the right to receive information that you have given to us in the context of the agreement(s) you have concluded with us in a machine-readable format, so that you can store this information in a database of your own or from another party. This concerns your name, address and residence details and order history. We offer you the opportunity to obtain this data in a machine-readable format by sending an email to firstname.lastname@example.org. We process applications within 30 days at the latest.
Right to restriction
You have the right to request the restriction of the processing of your data. This means that we may keep your data but not use it. This right arises in a number of cases. If you believe this is the case, you can send an email to email@example.com. We process applications within 30 days at the latest.
Right to be forgotten/request to delete account
You have the right to request that we delete any information we have about you. When you submit a request to delete your account, we will delete data that can be traced back to you, except for the data that we must keep based on the law. You can do this by sending an email to firstname.lastname@example.org. We process applications within 30 days at the latest.
Right to file a complaint
You have the right to file a complaint about the way in which we handle your data. If you have a complaint, we prefer to resolve it with you ourselves. Please contact email@example.com for this. Finally, you have the right to submit your complaint to the Dutch Data Protection Authority.